Return Policy

NE Toner Supply Return Policy

 

How do I return my product?

To return a product for an exchange or refund, please follow these 3 easy steps:

1) Completely fill out the RMA form. Once submitted, the form is automatically routed to our customer service department for processing. A reply is usually sent within the same business day.

2) If the item is being sent back defective you will receive a return shipping label. If you are sending back because the wrong item was ordered you must provide your own shipping label.

3) Pack the cartridge safely with the shipping label pasted securely on the outside of the box. (If possible, please include a copy of your RMA form in the package). Ship the package to:

NE Toner Returns
23 Wauregan Rd
Brooklyn, CT 06234

All returns and exchanges are processed, credited, or reshipped within 2-3 business days of the products arriving back to us.

 

 

How do I return unopened merchandise?

In the unfortunate event that you ordered the incorrect product or simply do not wish to keep it anymore, we will still accept it for an exchange or refund, as long as it is unopened and falls within our 90 Day return policy. It may be subject to a 15% restocking fee.

I received the wrong product.

If you receive a wrong product, please contact us immediately upon receipt to initiate
the replacement process.

If you believe that you have received the wrong item, complete the R
MA Form.


Once the RMA is processed by our representative we will send a replacement at no cost to you. You will also receive a pre-paid return label from
UPS to use in returning the wrong item shipped.

Please contact one of our customer service representatives at 1-855-326-0917 for further assistance.

What is our exchange policy?

All of our products are backed by a full 90 Day 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that appropriate action will be taken to replace the cartridge with a properly working unit.

If you are not fully satisfied with your cartridge or find it is defective it may be returned within 90 days of purchase for a replacement cartridge.

To begin the exchange process, simply fill out the RMA form, print out the free return shipping label that will be emailed to you, and send the underperforming cartridge back to us. We will ship the replacement item within 2-3 business days of receiving the returned item. For any questions or concerns, please contact our Customer Service department at 1-855-326-0917 Monday through Friday from 10:00 am to 6:00 pm EST.

What is your refund policy?

All of our products are backed by a full 90 Day 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that appropriate action will be to resolve the issue in a hassle-free and risk-free way.

If you are unsatisfied with your cartridge or find that it is defective it may be returned within 90 days of purchase for a full refund of the purchase price. Please keep in mind that shipping charges are not refundable.

To begin the exchange process, simply fill out the RMA form, print out the free return shipping label that will be emailed to you, and send the underperforming cartridge back to us. Customers returning items can expect to be refunded in the method in which they paid within 3-7 business days of our receipt of their return. For any questions or concerns, please contact our Customer Service department at 1-855-326-0917 Monday through Friday from 10:00 am to 6:00 pm EST.